Shipping & Return

Shipping & Returns Policy

Easy Shipping. Hassle-Free Returns.

At EasyMount Solar, we want your shopping experience to be simple from checkout to delivery.

Whether you're upgrading your driveway lighting, brightening your backyard, or finding the right solar lights for your property, we're here to make every step easier.

From order processing and delivery updates to returns and refunds, our team is ready to help.

365-Day Money-Back Guarantee. Simple Returns. Customer Support 7 Days a Week.

1. Order Processing

Once your order is successfully placed, our team will begin processing it for shipment.

Order Processing Time: [TO BE CONFIRMED]

Orders are processed during our regular fulfillment schedule.

Please note:

  • Order processing time is separate from shipping transit time.

  • Processing may take longer during major holidays, promotional events, or periods of high order volume.

  • Orders placed during weekends or holidays may be processed on the next business day.

  • You will receive an order confirmation email after completing your purchase.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

2. Shipping & Delivery

We work to get your EasyMount Solar products delivered as smoothly as possible.

Shipping Destinations

Currently shipping to: [TO BE CONFIRMED]

Estimated Delivery Time

  • Order Processing: [X–X Business Days]

  • Standard Shipping: [X–X Business Days]

  • Estimated Total Delivery: [X–X Business Days]

Delivery estimates begin after your order has been processed and shipped.

Actual delivery times may vary depending on the destination, carrier operations, weather conditions, holidays, and other circumstances beyond our control.

Shipping Costs

Available shipping options and applicable charges will be displayed at checkout.

[ADD FREE SHIPPING THRESHOLD OR FLAT SHIPPING RATE IF APPLICABLE.]

Please review the shipping details before completing your purchase.

3. Order Tracking

Where Is My Order?

Once your order ships, we'll send you a shipping confirmation email containing your tracking number when available.

To track your package:

  1. Open your shipping confirmation email.

  2. Find your tracking number.

  3. Click the tracking link to view your shipment status.

Please allow some time for the carrier's tracking system to update after shipment.

Tracking Information Not Updating?

If your tracking information hasn't changed for several days or your package appears delayed, please contact us.

Our support team will help you check the latest available shipping information.

Email: support@easymountsolar.com

4. 365-Day Money-Back Guarantee

Not Completely Satisfied? We've Got You Covered.

At EasyMount Solar, we want you to feel confident about your purchase.

That's why we offer a 365-Day Money-Back Guarantee on eligible purchases.

If you're not satisfied with your product for any reason, you may request a return and refund within 365 days from the confirmed delivery date.

Yes, Even If You've Used It.

We accept both new and used or installed products under our satisfaction guarantee.

You don't have to keep your product unopened to request a return.

Whether you've installed your solar light, tested it around your property, or decided it's simply not the right fit, you can still contact us within the 365-day return period.

Return Conditions

  • Return requests must be submitted within 365 days of delivery.

  • Both unused and used or installed products are eligible.

  • No restocking fee will be deducted from an approved refund.

  • Products must be returned following our support team's instructions.

  • A refund will be processed after the returned product is received and the order is verified.

Who Pays for Return Shipping?

Change-of-Mind Returns

For returns due to personal preference or dissatisfaction, customers are responsible for return shipping costs.

Damaged or Defective Products

If your product arrives damaged or is confirmed to have a manufacturing defect, EasyMount Solar will cover the return shipping cost.

Please contact us before sending any product back so we can provide the correct return instructions.

5. Damaged, Defective, or Incorrect Orders

We want you to receive the right product in good condition.

If your order arrives damaged, defective, or different from what you purchased, please contact us as soon as possible.

To help us resolve the issue, please provide:

  • Your order number

  • A description of the issue

  • Clear photos or a short video showing the problem

  • Photos of the shipping package, if relevant

Our team will review your request and help arrange an appropriate resolution.

Depending on your preference and applicable circumstances, this may include a replacement or refund.

Return Shipping for Verified Issues:

EasyMount Solar will cover the return shipping cost for verified damaged, defective, or incorrect products.

6. How to Request a Return or Refund

We've made the return process straightforward.

Step 1 — Contact Our Support Team

Email us at support@easymountsolar.com or reach out through our live chat.

Step 2 — Provide Your Order Details

Include your order number and let us know why you'd like to return your product.

Step 3 — Receive Return Instructions

Our team will review your request and provide the appropriate return address and shipping instructions.

Step 4 — Send Your Product Back

Ship the product according to the instructions provided by our support team.

Step 5 — Receive Your Refund

Once the returned product has been received and your order verified, we'll process your approved refund to the original payment method.

Refund Processing Time: [TO BE CONFIRMED]

Your bank or payment provider may require additional time to display the refunded amount.

7. Important Shipping & Return Information

Incorrect Shipping Address

Please double-check your shipping address before placing an order.

If you notice an error, contact us as soon as possible. We cannot guarantee address changes once an order has entered fulfillment or been shipped.

Delivery Delays

Delivery estimates are not guaranteed delivery dates.

Unexpected carrier delays, severe weather, holidays, and other external factors may affect delivery.

If we cannot ship within the time promised at checkout, we will provide the required delay notice and cancellation or refund options in accordance with applicable law.

Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, please contact our support team.

We'll help review the available tracking information and investigate the issue.

Return Authorization

Please do not send returns to our warehouse address without first receiving return instructions from our support team.

This helps ensure your return is received and processed correctly.

8. Frequently Asked Questions

How long does shipping take?

Your estimated processing and delivery times will be displayed during checkout or in the applicable shipping information. Please refer to the shipping estimates for your order.

How can I track my order?

Once your order ships, we'll send a confirmation email with tracking information when available.

Can I return a product after using it?

Yes! Our 365-Day Money-Back Guarantee accepts both used and installed products, provided the return request is submitted within 365 days of delivery.

How long do I have to request a refund?

You have 365 days from the confirmed delivery date to submit a return request.

Who pays for return shipping?

For change-of-mind or dissatisfaction returns, customers pay the return shipping cost.

For verified damaged or defective products, EasyMount Solar covers the return shipping cost.

Will I receive a full refund?

Approved returns receive a refund of the full purchase price of the returned product and applicable product taxes. Original outbound shipping charges, if any, are handled according to the order terms and applicable law.

How long does a refund take?

Refunds are processed after the returned product has been received and the order verified. Your payment provider may require additional time to post the refund.

Can I cancel my order after placing it?

Please contact us as soon as possible if you wish to cancel an order. We will do our best to help before it enters fulfillment or ships.

Orders that have already shipped may need to follow our return process.

What if my order arrives damaged?

Contact us with your order number and photos or a video showing the issue. We'll review your request and help arrange a replacement or refund. Verified defective or damaged returns are covered by EasyMount Solar's return shipping assistance.

9. Need Help With Your Order?

We're here for you.

Customer Support Email: easymountsolar@hotmail.com

Live Chat: Monday – Sunday, 9:00 AM – 5:00 PM Eastern Time (ET)

Email Response Time: Within 24–48 hours.

Whether you have a shipping question, need help tracking your order, or want to request a return, our team is happy to assist.

EasyMount Solar — Light Up What Matters.